Welcome to Enhancing Recovery Part 1.
I'm Dr.
Lynn Brown.
Today's topic is Conflict Resolution.
It seems we rarely actually resolve conflicts in our lives.
Usually there is an argument where each person just wants to win,
Followed by silence due to not having resolved the issue.
Then the conflict is put aside so the individuals can move forward in relative peace.
As a result,
The conflict keeps coming up again and again in the relationship,
Never actually being attended to in such a way as to have dealt with it appropriately,
So it no longer is an issue.
Unfortunately,
Most of us are never taught how to resolve issues.
So,
Let's change that.
There are six essential steps to conflict resolution.
One,
Create a productive atmosphere.
This means working together to make the conflict resolution environment one of win-win and an openness to others' ideas.
Two,
Clarify perceptions.
This step involves asking questions and clarifying one's own as well as the other person's perceptions.
Three,
Determine the needs of those involved.
This step involves looking at yourself honestly,
Determining what you really need and what your goals are.
It also involves avoiding stereotyping,
Working at trying to understand your conflict partner,
And using the listening aspect of the communication circle.
Four,
Generate options.
During this step,
Brainstorming is important,
Generating as many options as possible and the willingness to accept that the other person may have good ideas.
Five,
Develop action steps.
Now is the time to take a look at all the options and determine what to do to resolve the conflict.
Six,
Win-win outcome.
The only action steps allowed are those that result in a win-win situation.
A perceived win-lose outcome is actually lose-lose.
Take time to determine which steps you are good at and those that need work.
When you have acquired conflict resolution skills,
You'll be able to help yourself and others deal with the inevitable conflicts that arise in life.
Copyright 2017,
Lynn Baranius-Brown.
Published by Best Life Publications.
No part of this audio recording may be reproduced without permission from the copyright owner.
